Q: I am missing my log in information how do I get it?
A: Please email us the following information using the Contact us button or by sending directly to cs@iclicksmiles.com.

1. Please email us the child's first and last name, the name of the school they attend, and their teacher's name.
2. If we cannot locate the log in information using the information sent we will ask for a current photo to be emails to us so we have a visual reference to find their photos.

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Q: How do I place one order from multiple student codes?
A:

1. Please log into your first child's student code.
2. Once in please review your thumbnails, or click on a thumbnail to enlarge the photo.
3. Select a favorite by clicking on the heart icon under the large image on the right or by clicking the heart icon on the top right of the photo when the mouse is moved over that image.
4. Click Change Gallery at the bottom of the page and log into the next online code. Please make sure to enter the same email address in order to have all the favorites show up properly.
5. Repeat steps for selecting favorites for all online codes.
6. When ready to please order go to the drop down menu in the top left of the screen and select favorites.
7. Once there select items you would like to purchase for each photo by clicking add next to the item under the order tab.

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Q: Do you crop the photos?
A: We don't crop the photos but you can. Please use the customize tab when viewing your child's photos. When you have selected prints for ordering you can crop them by zooming in and saving your changes.  [Back To Top]


Q: Do you offer individual prints?
A: Yes, in the order tab please use the scroll bar to the right of the items list to scroll past the packages to view the single item options at the bottom of the list.  [Back To Top]


Q: What is the difference between a gallery cd and a High Resolution Digital Image?
A:

1. A gallery CD (the first option in the order tab) is a disc containing all of the images of your child except the class photo. All of these images are high-resolution images.
2. A High Resolution Digital Image is one image.
3. 3) The resolution of all images either a single option or the images on the disc are 3-5mb each and can be printed up to a 20x30 inch print.

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Q: Why doesn't the gallery cd include the class photo?
A: We are not allowed to sell the digital version of the class photos because it contains multiple minors.  [Back To Top]


Q: How do I order the class photo and why isn't it included like the other companies?
A: To order a class photo please make sure the class photo is displayed in the image window to the left of the items list. Scroll down to the single items and select a size you would like. The most popular sizes for class photos are 5x7 or 8x10.

We don't include class photos with our packages because many families will order multiple packages of their children. Including a class photo with all orders becomes very redundant when more than one package is ordered. Because of this we have opted to keep the pricing of the class photo separate from your package pricing. We have also noticed that not everyone wants the class photo and our system gives you the option of purchasing one if you wish to do so. A lot of families are happy to have the class photo that is in the yearbook.  [Back To Top]


Q: If I have multiple online codes is there a price break on the Gallery CD options?
A: Please call us to see what specials we may have currently for this option. 888-298-0744  [Back To Top]


Q: I do not have regular Internet access is there a way for me to receive proofs?
A:

1. Yes, please email us a request including the student's first and last name, their school name, and teacher's name, with a mailing address so we can send you a contact sheet of your student's images with an order form.
2. If you aren't able to email please have the school notify us with the information mentioned above so we can send you your picture information.
3. If you don't want to contact the school you are welcome to call us to request this information. 888.298.0744

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Q: I have Internet access but would like a set of proofs what options do I have?
A:

1. The first option is to have us print a contact sheet at no cost and mail it to you
2. If you'd like a set of 3.5x5" watermarked proofs we can send you a set for $30 plus tax and shipping and handling.

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Q: When is the Makeup picture day scheduled?
A:

1. For our Elementary schools the makeup day is scheduled 3-4 weeks after the first picture day. We will send out email reminders with information to sign up for makeup photos.
2. We will also have a General Makeup session for all of our school. This is usually scheduled in mid to late November for our fall schools. Eligible students for this makeup day are any Elementary Students who missed their makeup day and Preschool students. We cannot photograph siblings who do not attend one of the schools we photograph.

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Q: Why are you more expensive than previous photographers?
A: We acknowledge that we are only a tiny bit more expensive than other school photographers. Unlike the majority, we do not require payment from schools or do prepayments for orders. We provide multiple poses to choose from. Our photographers are all professionals with their own studios and hiring people with this skill level costs a bit more than the normal school photo companies. We've had so many great compliments about our photography and we hope you are pleased with your photos and can see the difference in quality.  [Back To Top]


Q: Why can't I log in to view my photos?
A:

1. Please check and make sure the keyword and online code are entered as written on the proof sheet or email you received.
2. Check that your web browser is up to date. We recommend Safari (Macs) or Firefox Mozilla (Macs and PC's) To download the latest version of Firefox, please go to: http://www.mozilla.com/en-US/firefox/upgrade.html
3. If you are on a work computer you may not be able to log in due to high firewall setting used by your company.
4. Clear your web browser's cookies and caches. See steps below:
• For Internet Explorer: Click on TOOLS then INTERNET OPTIONS. Under BROWSING HISTORY click DELETE COOKIES and YES to confirm.
• For Firefox: Click on TOOLS select CLEAR RECENT HISTORY, click DETAILS make sure COOKIES AND CASHE are selected, click CLEAR NOW and YES to confirm.
• For Safari: Click SAFARI the PREFERENCES. Under the SECURITY tab click SHOW COOKIES and click REMOVE ALL and click REMOVE ALL again to confirm.

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Q: Why are the prints not cut when we receive them?
A: Our packages and single items are printed in a sheet format to keep costs down. We understand that this can be difficult for some of our customers who worry about miss-cutting their prints. If you would like us to cut your prints for you please review the options listed below:

• Call us to place your order and request they be cut so we can send them to you or call to have them picked up once they are in and have been cut for you.
• If you have already ordered them online you can send them back to be cut or make an appointment to come in and we can cut them for you. We are a local company located in San Carlos.
• You can take them to a "print center" such as Kinko's, Staples, or Office Depot and they should be able to cut them at no cost for you.

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Q: Why is there deadline/price expiration after 2-3weeks?
A: There is an expiration date to view your photo galleries online due to limited space on our online servers at a time. In most cases expiration dates are extended allowing more time to order. If the galleries are taken offline we can re-post your galleries for an archive retrieval fee of $25 per online code.  [Back To Top]


Q: What is your Return Policy?
A:

• If you are not completely satisfied with your purchase, we offer a 100% money back guarantee on all print products. We are also happy to re-print your photos.
• We're unable to accept returns on Image CD's but will offer a free replacement in the event of a damaged disc.
• Simply return the product along with your emailed receipt or a copy of a written receipt, within 21 days for a full refund.

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